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Editado por tchakael:
9/11/2023 7:31:08 PM
2
Account Hacked Bungie Says Talk To Steam, Steam Says Talk To Bungie WHAT!
''Hello,
Your Steam account was recovered to you and we can see that you enabled two factor authenticator. We do not see any flags on the Setam side of any Ban on this account but for what you have described, it seems that your Bungie account might have been compromised as well and Steam Support does not have the ability to help with that.
Please contact the publisher of this title if you have any further questions about this situation
https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1085660
To contact their support team from the link above, please select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number.
Thanks for using Steam,
Elizabeth''
Bungie Response:
''For security reasons, we're unable to remove linked platforms from player accounts. You may want to contact your platform's support site for assistance in gaining access to the account.''
Amazing service bungie says go steam, steam says go bungie and somehow the PUBLISHER OF THE GAME CLAIMS THEY CANNOT DO ANYTHING WHAT IN THE WORLD ARE WE TALKING ABOUT. Then provider it runs on says can't do anything even though they both agree I own the account so why cannot they help who should I go to besides the literal TEAM THAT MAKES THE GAME and the LITERAL PLATFORM its run on. People still defends these guys why in the world would you defend company's who care less about you than the dirt on their shoes I do not understand why If my account gets hacked I then verify, prove, sign a deliration YES THIS IS MY ACCOUNT and steam and bungie sign it and then in the next line say hey I know he still connected to your account via ''Cross Save'' and yes we know that is not you and you got hacked we are still going to do nothing this is insane and yet people still defend this clowns its unreal. PLEASE let me have my account back I have proved over and over that I own it so why in the world am I being punished for something out of my control and the TWO support groups that have the power to do something are both telling me to bugger off! I am on my knees now can one of you please do your job support please I just want to be treated like a human and not spit on by 2 customers support services whose JOB IS HELP players not monkey them about
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Editado por tchakael: 9/11/2023 7:58:04 PMHi, You've already received an answer on a previous topic, but just to reinforce, as stated in the Cross Save Guide available on the link below: [quote]Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. If that isn't successful, players may want to unlink their connected accounts they have access to and link them to another Bungie profile. [b]Bungie is not able to remove connected platform accounts from profiles under any circumstances. [/b][/quote] [quote]Destiny Player Support and Bungie cannot modify platform accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log into all linked accounts to prove ownership of them prior to modifying your Cross Save status. If you believe your account has been compromised, please contact the platform’s support for that account to get assistance with account recovery options.[/quote] https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide Bungie isn't able to remove a platform account from your account configuration. If you don't have access to an account linked to your Cross Save setup, you'll be unable to deactivate Cross Save. Please refrain from create new topics about the same subject.
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Steam will not be able to help you, Bungie will not be able to help you. You need the missing login details, if you have the Steam account info now you just need to get the details for Microsoft Playstation and Epic.
