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10/12/2019 2:36:17 AM
1
Refunded a silver purchase, now I am at negative silver.
I originally purchased $10 work of silver to buy the Season of the Undying. Not knowing that Shadowkeep comes with the season pass already. So I bought the season pass then a couple days later got Shadowkeep. after my purchase I realized that I made a mistake, and went to Xbox/Support and applied for a refund. In the refund I explained everything including seeing if they can get Bungie to take back the double season passes, since I technically bought two, I should only have one after the refund. I don't know why I am at negative -1000 Silver but my idea is.. I got refunded and Bungie didn't get time to know or clear it up too. So Bungie that's what happened, my GamerTag on Xbox Live is IKYLEIZBEASTLY.
I have been playing since the Beta of the first Destiny. Love the game I hope this can get resolved.
-Kyle
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3 RespostasEditado por BNGHelp7: 10/12/2019 2:57:43 AMThere is no way to resolve it short of paying the silver back. The extra silver for the duplicate season went to unlock the next season, so it was spent. Your charge back caused the issue. [quote][quote][b]Destiny 2 Silver Refunds and Negative Silver Balances[/b][/quote] Players that receive Silver refunds, chargebacks, or have their payments denied by the platform marketplaces may see their Silver balance adjusted in Destiny 2. Bungie does not provide Silver refunds or transfers for any Destiny release. Players that receive platform refunds or chargebacks of Silver they HAVE NOT SPENT in-game will see that the refunded Silver is removed from the Silver balance on their account. [b]Players that receive platform refunds or chargebacks of Silver they HAVE SPENT in-game will see a negative Silver balance on their account. Players with a negative Silver balance will not be able to purchase Eververse Items until the outstanding Silver balance on their account has been repaid.[/b][/quote]https://www.bungie.net/en/Help/Troubleshoot?oid=13660#Refunds
