Hello there, Thank you for reaching out. Our records show you have unlocked the Exotic for Warlocks and Titans. If your Warlock or Titan is your 2nd character, then please check and see if you can pull the item from your collections. If, however, it's your Hunter who is affected by this, then please consider using your platform's share feature to record a clip demonstrating the issue you're experiencing with them. If you record a video, you can upload it to Youtube and share a link here. We'll then investigate.