It is totally relevant. As a representative of his company, how you communicate with your customers is key to delivering your message. If you're arrogant about how you deliver your message, it won't be delivered. Simple as that.

Same logic applies; as a Chief Executive, it is your responsibility to place the ppl who don’t have communicative issues. Or past quotes that haunt them still as the “face” or “public relations” officer of a statement about to be made public. In my very humble opinion, Chief Parsons failed here. Nothing wrong with the message, and the merits of his post can be debated. I fully expect, and hope, they will. But, this message could have been better delivered by a community manager or from anyone who doesn’t have past arrogant and egotistical statements that may still haunt them. Having Mr Smith deliver this message was a poor choice and devalued the entire message. It could have been avoided, it should have been avoided.

I see it as a dbl edge sword. He was the one that needed to make it unfortunately he was the one that shouldn’t have. I feel like the DC wasn’t necessarily arrogant but we all know his “personality” (if you will) and that made everything he said just feel bitter. I feel like what was said was: 1) long over due 2) admitted some defeat/failures. 3) most importantly, gave reason for the issues (see #1) I didn’t take the DC as arrogant but as you pointed out was delivered by someone who fits that description.

Fully understand your post and agree. I know that Bungie works hard, VERY hard, it’s an extremely competitive and dynamic field they are in. And I know they are passionate about their creative work, I would be also. They create some amazing worlds for us to immerse ourselves in. I’m very grateful, and I buy and preorder. But, “development is hard” and “we can’t do both Gambit prime and Gambit” sits poorly with me. Equally as much as “throw money at the screen” or “I’m off to play Monster Hunter”. I am understanding of the difficulties any software developer has, equally as much as the difficulties ATVI faced in publishing. I always have been and I’ll defend Bungie’s work efforts and products. I’m not good on excuses though. Either do something or don’t, but don’t come whining to me about how hard it is bc, in all truthiness, that’s one of very few things I don’t understand. imho, this wasn’t a failure on Mr. Smith’s part as much as it was a failure from executive leadership. Side note: Right or wrong, Mr. Smith’s personality is cemented for a lot of ppl, and it’s not necessarily a positive. lol. Him calling out Datto, and using his video as evidence has forever to connected a very popular streamer to a very unpopular Bungie employee. imho, He hurt Datto’s career, inadvertently, but he did so nonetheless. There are active posts right now requesting us to unsubscribe that streamer. Streamer’s walk a fine line between being a tool of a developer or being a fan of the game. No favors were done by directly calling him out.