Cannot do crossplay due to a negative silver balance which cannot be resolved on steam
I was trying to setup crossplay from steam over to epic games because my steam account was locked and I can’t buy anything on the platform meaning I cannot buy the upcoming dlc. I tried to find a way to lift the lock but steam is giving me no information other than it’s permanent.
This lock appeared right after I preformed a silver purchase on destiny and as a result of the lock steam refunded my purchase without a formal request on my end. This is where the negative silver balance came from.
Due to the lock on my account I cannot purchase silver on steam to resolve this issue meaning I have no way of transferring my character data meaning my account is pretty much dead in the water. To be clear I did not initiate a charge back for that silver purchase and I fully intend to pay that amount back I just don’t know how. If someone could help me think of some way to resolve this issue I would truly appreciate it
Hi there,
We're sorry to hear about the issue with your silver balance.
You will need to contact Steam's support team and follow-up with them to get the account unlocked.
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