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Modificato da BNGHelp5: 8/29/2017 10:55:24 AM
58

Error code : Spinach with more info

I see many people having this problem on the PC beta, so i'll try to give as much information about it as i can. [b]What happens ?[/b] People get kicked to the main menu during the first mission "homecoming", preventing them from ever reaching orbit to play either the strike or PVP. [b]When does it happen ?[/b] This happens at 3 points in the mission : -When loading the first mission after creating/picking a character (about 5% of the time) -After the plaza, right next to the whistling cleaner-bot[b]*[/b] (70%) -After Amanda's cutscene, when loading the command ship (25%) [b]*[/b]When this happens after the cleaner-bot, the door right next to him takes over a minute to open, and after that nobody spawns. No Ikora, no cabal ship, no enemies and not even Amanda when you reach the end of the empty area. After a few minutes the player gets kicked. On rarer occasions, the door doesn't open at all and you're kicked straight away. [b]Some tests[/b] Everytime, we get this "spinach" error code, with no more information other than a suggestion to check my network, which i did. On every test, i ran the game with no other program running and with the Geforce Experience overlay disabled. I'm on W10. I'm connected through gigabit ethernet cable, never getting under 40Mb/s down and 10Mb/s up, 11ms ping with no packet loss. [b]My ISP is Belgacom, and my modem is a Technicolor b-box3[/b]. Trying public and private network profiles makes no difference, neither does disabling/enabling UPnPlay and soft/hard resetting the modem between attempts (or rebooting the PC for that matter). Turning off firewalls or changing regions doesn't help. The only thing i haven't tried is port-forwarding, but i don't want to mess with these right now. [b]Things i've read here on the forums[/b] Apparently, this happened a lot during the console beta as well, under the error code "Moose". People hypothesized it had to do with Technicolor modems, but a friend of mine has been playing the PC beta for hours with his Technicolor TC7210.V (his ISP is Voo) without any problems. [u]If you have the same problem, please post that kind of information in the comments. That might help the devs isolate the problem.[/u] There's a [b]workaround[/b] which involves using your phone as a mobile hotspot or using VPNs, apparently. I hope this additional information helps you fix the problem.
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#Help #Errorcodes

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  • Modificato da BNGHelp5: 8/30/2017 4:03:12 PM
    [b]UPDATE: 8/30/17[/b] Hello all, Thank you for providing additional information concerning ISP's. We're actively monitoring and investigating reports/records of SPINACH Errors. We can confirm that this is primarily impacting EU players who are attempting to play with Technicolor routers. At this time, we do not have any troubleshooting steps to resolve this issue. Each record of the error is providing valuable information to our services teams for investigation, and we thank you for your time in the PC Beta. We will be investigating ways to address this issue prior to PC Launch in October. Once additional information becomes available, it will be provided within the SPINACH Help Article, and further communicated through a future [i]What's Up, DOC?[/i] entry of the [i]This Week at Bungie[/i] news article. [quote][b]Previous post[/b] Hello, Thank you for the additional information. We are actively investigating reports of the issue, and believe this is also related to the MOOSE errors encountered during the console beta.[/quote]

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