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2/17/2024 4:21:17 PM
2
Unable to Cross save
Hello,
I just bought a new PC and I want to cross save my PSN account with epic or steam, the problem is that my PSN account was hacked 3 years ago and I restored it. the hacker connected his steam account to my Bungie account, and now i can't perform cross save due to the hacker steam account needing to be authenticated, can you help me?
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Hi there. Like ishikusui mentioned, the only way to unlink the Steam account is if you can authenticate the login yourself. Under no circumstances will Bungie forcefully remove or unlink an account for security. If you can't authenticate the account, then your option is to unlink the accounts you do have access to from your profile and link them to a new one. Please note that code redeemed emblems and special promo rewards are tied the profile they were redeemed on. By switching profiles, your accounts will lose access to them. Read this article for more information: https://help.bungie.net/hc/en-us/articles/360048716612-Bungie-net-Profile-Account-Creation-Linking-and-Recovery
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You only way to deactivate Cross Save or unlink an account is by authenticating it with the correct credentials. Bungie will not bypass the authentication to unlink an account on your behalf. If Steam support is unable to provide you with access to the account then nothing connected to that Bungie profile can be changed.
