So I got Google stadia and activated cross play and I had 2 characters on my play station account ( MICHAEL213M) and now it doesn't show that I ever had any characters but in the trophies section it's obvious I've played the game before
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that is because you selected Stadia as your main save during the process. Do not deactivate cross save! Please review the information on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]this page[/url], if it does not answer your question, please fill out the at the from at bottom and provide as much information as possible so they can look into your issue...no guarantee they can fix it but it is a chance. All tickets will be addressed at the discretion of Destiny Player Support during regular business hours.