Editado por IngweQueen: 9/22/2019 2:36:09 PMWhat is the error code? If it is just saying contacting server then clear your cache and try again. Clearing the Xbox One cache: Press and hold the power button on the front of the Xbox until it turns off completely. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.