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7/24/2019 12:10:03 AM
3

All I’m getting after selecting my character is a black screen

Anyone know what I can do about this? I tried checking my network and according to xbox it’s working just fine.
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#Help #gameplay

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  • Hi Hidden. Appreciate you posting about this issue. We're aware that this is occurring and we're currently investigating. Here are some steps you can take to try and resolve the issue: [quote] [b]1.[/b] A wired connection is recommended to play Destiny, and if your connection is being used for other things when playing the game, such as streaming, it's recommended to quit those programs. [b]2.[/b] [url=https://www.bungie.net/en/Help/Article/12539]Clearing your console cache[/url] or performing a [url=https://www.bungie.net/en/Help/Article/46501]Scan and Repair[/url] in the Battle.net app [b]3.[/b] Power cycling your internet router [b]4.[/b] Review our guide on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]improving latency and packet loss[/url] to see if that might help [b]5.[/b] Following our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] for best optimizing your connection to Destiny. If issues persist, try our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP. You may also want to enable IPV6 on your router if you have it. [b]6.[/b] You may want to change your DNS server on your console to Google's Nameservers (8.8.8.8. and 8.8.4.4.) [b]7.[/b] Contact your internet service provider to see if there are any issues with your connection. [/quote]

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  • Update 2: It took me back to the character select screen, selected my character, then it took my back to the same black screen. Gonna assume that it’ll pop up with the same error code message in about 5 minutes then rinse and repeat the same issue. So much for Iron Banner grinding.

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  • Update: I just stayed at the black screen for about 10 minutes and it went back to the white log in screen with a “watercress” error code. This is the second time this has happened to me in the past 24 hours.

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