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4/7/2019 8:27:35 PM
6
Hi Jns. Thanks for reaching out to us about your crashing issue.
The next time the game crashes, could you link me to your DxDiag?
To find this information:
[quote]• Press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag” without quotation marks.
• Click on “Save all information”.
• Copy the text and use a text dump website (i.e. [url=http://pastebin.com]PasteBin.com[/url] or [url=http://dumptxt.com]DumpTxt.com[/url]) to paste the information. Please don't use Google Drive.
• Create a link and post it here.[/quote]
English
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Editado por Jns: 4/8/2019 5:05:25 PM
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Thank you for the update. We've been investigating the 2080s not working well with Destiny 2. It appears you're receiving Windows error BEX64. [url=https://www.google.com/search?rlz=1C1GCEU_enUS822US824&ei=nfRJXKGhJb7K0PEP65Ce-Ao&q=Event+name%3A+BEX64+AND+%22Destiny+2%22&oq=Event+name%3A+BEX64+AND+%22Destiny+2%22&gs_l=psy-ab.3..35i39.2992.3591..3871...0.0..0.43.81.2......0....1..gws-wiz.......0i71.NywRnDGBC14]Here's a Google search about it[/url]. Players have reported that if you look into your crash info. and open it in a text editor, you may find an error similar to [quote]"RUNTIME ERROR: VCPPEXCEPTION_MODULE_NOT_FOUND at 00007FFB5D8C95FC halt information: (<unknown>) tried to load GFSDK_Aftermath_Lib.dll fatal error detected"[/quote] or something similar. If you find this error, you may want to locate the GFSDK_Aftermath_lib.dll file ([i]Program Files/Destiny 2/bin/x64[/i]) and copy it into your main Destiny 2 folder ([i]Program files/Destiny 2[/i]). Your Destiny 2 Crash Info. could be located in: [spoiler]Program Piles/Destiny 2/temp/crash_folder/pc_x64/crash_folder (random numbers)/crash_info.txt[/spoiler] Hope this helps resolve your issue.
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Hello, just an update. The crash infos pinpoint that the error occurs when game fails to load different packages from destiny2\packages folder. Example; [quote]halt: RELEASE_VHALT halt information: resourcerer:load: Failed to load tag with path '<N/A>' and description '<N/A>' 0x80BAB57D (0x01d5 5501) from package {{w64_sandbox_01d5_2.pkg}} with error 'error riddle failure, {{!0x00000000!}}' install type {{!5!}} fatal error detected[/quote] Packages are different in each crash info. Any ideas or thoughts?
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Thank you, I'll try working ahead with these when next crash happens.
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Hello, Do you need the full data, system information or crash report diagnostics information from it?
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The full data dump.
