It will help you meat friends and get into a clan, that clan/friends will help with hard
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No excuse. They had heroic at the reveal showing guided games. Bullshit.
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Possibly, they realized that that'd be a much bigger issue. Heroic Raids tend to require good team coordination and familiarity with the raid itself. Guided mode for Heroic would cause a lot of friction, arrogant players thinking they can do it, etc. Better to allow guided for normal mode, allow rookies to find teams, get experience, etc.