Hey, If they purchased it through Xbox then they will need to contact [url=https://support.xbox.com/en-US/]Xbox Support[/url] for assistance as they handle the management and allocation of game licenses. Bungie are the manufacturer and not the retailer so they have no power over them. [i]Also Note: Destiny 2: Beyond Light was removed from the Xbox game pass on December 8th, if your friend had it through there then he will not longer have access to it and will need to buy the game from the store.[/i]