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Edited by GrundleBeans: 11/14/2022 11:24:54 PM
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Trying to unlink a cross save account

I'm trying to unlink an xbox account linked with my bungie account all I'm provided with is a gamer tag that I definetely didn't make even as a kid when I made my bungie account, I have no means of accessing the email linked with that gamer tag. Any suggestions? [spoiler]Moderator edit: This thread has been moved to the #Help forum where you can find answers and troubleshoot any Destiny in-game/bungie.net/companion app issues, courtesy of other helpful players and Mentors. Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]

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  • What's the gamer tag

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    • Hi there. Accounts cannot be unlinked while a Cross Save is active. To unlink an account you must deactivate Cross Save, which requires authenticating the login credentials of each account linked to your profile. Bungie does not have access to any account credential information, so if you can't authenticate the Xbox account, you will need to contact Xbox Support to see if they can do anything. Please read the [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url] for information about disabling Cross Save and unlinking accounts.

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        Swat
        Swat

        See you on Neptune. - old

        The only way to remove an account is to log into it. If you can't log into it, you won't be able to remove it. This is for security reasons. Bungie is unable to remove accounts, only we can.

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