Hello,
I bought Destiny 2: Forsaken Digital Deluxe Edition from Blizzard in November 2018. I did not complete the Battle.net-to-Steam migration, and I can no longer access my purchase.
I understand that the migration window has closed. I am asking what remedy Bungie can offer for the paid entitlement: can you restore access to the purchased content on a supported platform, or provide an equivalent solution without requiring me to buy it again?
If this is not possible, please explain why and tell me how to request further review by support. A link to the expired migration deadline alone does not resolve my question about the paid purchase.
I have the original Blizzard receipt and historical account information and can provide them through a private support channel. Please tell me where to submit that evidence without posting it publicly.
I am separately asking Blizzard, as the seller, for a refund if access cannot be restored.
Thank you.
-
Thanks for the concern, but why should “buy it again” be considered an acceptable solution? I paid for this edition. I understand that the migration deadline passed. That explains how access was lost; it doesn’t resolve the issue of a paid purchase becoming inaccessible. From a customer’s perspective, this feels deceptive: the purchase is already paid for, then continued access becomes conditional on a deadline introduced afterwards. If missing that deadline means losing access and being refused a refund, the customer ends up with neither the purchase nor their money. New conditions should not become an excuse to leave a paying customer with nothing. I’m asking Blizzard and Bungie to review the situation and provide access or a refund. Simply telling the customer to pay twice misses the point. A company that respects its customers and values its name and reputation should offer a fair solution, not simply tell people to buy the same content again.