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8/9/2022 6:45:22 PM
4
I need help, I lost all my player data!
So, I was trying to activate cross save because I’m moving to pc, and after I did that all my player data disappeared on both my console and pc. It says my characters are inactive. I tried de activating cross save but it won’t let me because I bought silver a couple weeks ago. Please I need a Bungie Dev to help me. I’ve been trying for days and nothing is working. Please someone help!
English
#Help
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4 RepliesHi there. Please review our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]Cross Save page[/url] for more information. Our records show that you set Steam to be the active Cross Save platform for your account. In your situation you would have had to set Xbox to be the active platform so that your Xbox characters could be accessed across other linked platforms. Your Xbox characters and profile have been obscured by the Steam account overriding them, but you will be able to access them again after you disable Cross Save. Due to your mentioned recent Silver purchases, there is unfortunately no way to reduce or circumvent the 90-day wait before being able to deactivate Cross Save. Please note that after the 90-day wait has elapsed, by security policy deactivating Cross Save will initiate a further 90-day wait period before Cross Save can be activated again. Bungie is not able to forcibly remove connected platform accounts from profiles under any circumstances.
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Edited by viiTactiiCZz: 8/9/2022 6:52:41 PMUnfortunately you'll have to wait the time out to deactivate cross save. There are no exceptions to the rule anymore. Your player data is still there, however it's currently unavailable since you picked a different platforms data to use for cross save
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Sounds like you set cross save up wrong. Only way to fix it is to wait the 90 day silver purchase lockout then wait an additional 90day cross save lock out. Which both can not be altered or shorten for any reason
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5 RepliesEdited by TuxyDoh: 8/9/2022 6:53:17 PMHello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] Unfortunately, this is functioning as intended and cannot be manually overridden. [quote][b][u]What actions can limit my use of Cross Save?[/u][/b] The following actions will impact a player’s ability to enable or disable Cross Save: [b]- Players who disable Cross Save cannot re-enable Cross Save until 90 days after it was disabled - Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased[/b] - Players who perform a refund for purchased Silver cannot activate Cross Save until that Silver is re-purchased for that account - Players subject to a ban or restriction cannot activate Cross Save, or disable Cross Save if already active, until that ban or restriction has expired[/quote] [url=http://www.bungie.net/CrossSave]Source[/url] Good news is that nothing is lost or deleted. Once you disable cross save, your data will return to the originating platform.
