Hi there.
Please review our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]Cross Save page[/url] for more information.
Our records show that you set Steam to be the active Cross Save platform for your account. In your situation you would have had to set Xbox to be the active platform so that your Xbox characters could be accessed across other linked platforms. Your Xbox characters and profile have been obscured by the Steam account overriding them, but you will be able to access them again after you disable Cross Save.
Due to your mentioned recent Silver purchases, there is unfortunately no way to reduce or circumvent the 90-day wait before being able to deactivate Cross Save. Please note that after the 90-day wait has elapsed, by security policy deactivating Cross Save will initiate a further 90-day wait period before Cross Save can be activated again.
Bungie is not able to forcibly remove connected platform accounts from profiles under any circumstances.
English
-
Edited by Meaga: 8/9/2022 7:26:42 PMLet me get this straight, you are making him wait 6 months to get his data back why? If you want to discourage recoveries I am POSITIVE that he can give you sufficient proof that he does in fact own both accounts. This is ridiculous.
-
[quote]This is ridiculous.[/quote] It's absolutely not Bungie's fault that OP couldn't follow the very straightforward Cross Save instructions. I don't use Cross Save and even I know exactly how it works.
-
Edited by bob734625: 8/10/2022 5:45:27 PM100÷ Yes. Cross save is one of the simplest functions to perform successfully. Using it 2nd time and enable/disable could not be made any easier.
-
The rules apply to everyone fairly. If Bungie makes just one exception then they will have to again and again and then those who would abuse Bungie's good will would ruin it for everyone. It has happened in the past so Bungie has to have a zero tolerance policy in these matters. Ps. How is the OP going to prove the accounts are his as Bungie does not have access to account details which is why the authentication system is used.