Had the same issue, so I tried different things then abandoned the quest. Turns out I couldn't get the quest back if you abandon it... so [b]don't try that[/b]...
This whole event is just a mess. You can't even apply the ash to something unless you have the kindling, which you need to get with the challenges, which you need to unlock with the quest.
English
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u can get quest back from the quest kiosk
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That's not correct. You can get your quest back. The mission thing left from Kadi has it, after you abandon it. Tried it myself, but didn't help with the problem.
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You can get the quest back from the quest kiosk under seasonal. Yeah, there is no way to apply ash if you can't progress step 3. I am trying some other things to see if it works...
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Oh cool ty