As an attorney I do feel that my understanding of contract law and legal precedent is quite sufficient. But I am not sure where that came from. I don't recall ever saying what anyone posts on the forums has any legal effect on Bungie. If you, as a consumer, choose to give excuses to professionals that you have paid because their job is difficult, then that is your prerogative. I for one am in support of the community making their voice of dissatisfaction heard. Side note that your pseudo legal argument is incorrect.

my point was that we are not paying professionals to do their job. we paid for a license to play a game. That is it. I'm not saying people shouldn't post to the forums, or give feedback, etc. I think they should post, but they need to realize they aren't "owed" anything, they weren't "Promised" anything, which we hear all the time.

Whenever you purchased the game you did in fact pay for more than a mere license to play it. Bungie could not just decide to shut down their Destiny servers tomorrow without having some legal recourse. And as a consumer you do have certain rights associated with the purchase that the service is not broken and works sufficiently. While people have no right to dictate the process or details behind the scenes at Bungie they do have a right to demand that a clearly broken portion of the service being provided be fixed. The moment you start providing excuses for a seller of a product or service about their inefficiency then you lose the capitalistic advantages that come with the buyer-seller relationship. By giving into the misconception that you need Bungie more than Bungie needs you then you provide an outlet for them to continue to leave broken services broken. As someone who works hard for their money, as I am sure that you do, I demand that the services I put my time and money into work at a level that I deem sufficient. While we were not necessarily "promised" anything (i.e. more vault space) we damn sure have a right to insist on it if the current system is broken. Anyone who thinks that the PR aspect of Destiny is solely for the benefit of players is clearly misguided. It is a forum that Bungie uses as a marketing and community creating tool to further continuity, and thus continued use and investment, into their product. It is as much for them as it is for us. So I will continue to demand the service that I deem sufficient and will not fall ill to the "their job is hard" argument as an adequate excuse for not providing. And I hope you will do the same.

Damn straight. As an electrician and a Lead Hand responsible for managing a crew and turning over product, I'd get fired if my best excuse for not meeting a deadline was "my job is hard." When you get paid to do something it doesn't matter how hard it is. You're expected to get it done.