[quote]...and I'm surprised it wasn't a bigger issue[/quote]
Oh it was, man. It just got lost in the tide of even bigger issues. You're right, for a "modern console/PC only" sequel with clear graphical changes and enhancements, for a straight port of the previous game's character creator to be all we got was awful.
I like my characters and I did take time to craft them to the extent that I could. I'm one of the few (sometimes the only one) walking around in the Tower with no helmet. I wish I had more options for sure.
Anthem is taking a similar posture with character creation, from what I understand. Not "Dragon Age" robust, but enough to craft a solid character. However, [i]they[/i] did it for a reason; because you're in your mech suit most of the time. And the customizations for the Javelin mech suits are supposed to be INSANE. So we shall see if that satisfies those of us who like a deep character creator engine.
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None of my characters had helmets on in the tower when I played D2. I had sometimes wished to remove my helmet during freeroam in the planets, especially when all of the helmets I had were ugly. They should do like trove did with the face mask let it give me stats but let me have the option to hide it.
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Yeah I am one of the few who run around the tower without a helmet too and I wish I could make my Titan have a beard! Heck I would love to even fight without a helmet like in WoW