Hi Pedz, Sorry to hear of your friends connection troubles. It sounds like you have performed the recommend troubleshooting steps. Since you mentioned this issue occurred after your friends recent move, I would recommend having your friend contact his ISP, and ask them to perform connection tests while he attempts to sign on. It may be a matter of updating the hardware he was provided. Here is the error article for reference: https://www.bungie.net/en/Help/Article/11877 Hope this helps