Hi there. Is your console connected to your router by ethernet cable or wifi? If on wifi, switch to a connected cable and try again. You may also want to test your internet connection to make sure it's stable and not dropping packet data. [url=https://help.bungie.net/hc/articles/360049496531]Network Troubleshooting Guide[/url] If none of the above or other troubleshooting steps you've attempted have helped resolve the issue, I'd suggest contact Playstation Support to see if they can help.