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Editado por BNGHelp6:
11/12/2020 6:33:41 PM
213
Hey there. Players experiencing issues with their DLC content on Xbox should follow the below steps to manually reinstall all add-ons:
[quote]- Highlight Destiny 2
- Press the Menu button,
- Select "Manage game and add-ons"
- Press the Menu button,
- Select "Manage installation"
- Manually reinstall all add-ons[/quote]
[b]Players who do not see their DLC on this list should look at their order history to confirm their purchase and then contact [url=https://support.xbox.com/]Xbox Support[/url] for transaction history issues.[/b]
Please note that if you are game sharing you won't be able to share Season Passes.
English
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Records show that you own the Digital Deluxe Edition. You may want to [url=https://www.bungie.net/en/Help/Article/12181]restore your Destiny console licenses[/url] and check to see if this helps with your issue.
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The same is happening to me, I’ve deleted and reinstalled everything but I can’t access the campaign I’m on Xbox
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I’ve have actually tried that a few times and I’m still stuck in the same situation. The game keeps telling me to buy the deluxe edition
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Records show that you only own the base edition, not the deluxe edition.
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@BNGHelp6 I have the DLC and cannot even play the campaign. It keeps telling me to buy it again. Steam said this is a Bungie issue. Please help he this is a one of the worst experiences and getting help for the issue is even harder! I have Reinstalled the whole game and ensured all DLC is installed and still no luck.
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Yes hello I'm having an issue and have not been helped in the past two days! For some odd reason my Xbox is telling me that I preordered the Deluxe Edition for Beyond Light but I can't even access the season pass or campaign. I don't know what the problem is but I need help fixing it. I have some of my preorder bonuses such as the Beyond Light emblem, the Rimed Shell ghost, and the Freeze Tag emote. Clearly I did preorder the DLC due to this proof of these items existing in my inventory. Then why can't I play the campaign? Why can I not access the season pass? Please, explain to me what the problem is or I will be demanding a refund of the $70 I paid for this DLC.
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Yea I did that still can’t play the rest of the campaign. How is it that u can play a few missions perfectly fine yesterday but all of a sudden I don’t own the dlc and can’t play it any longer? Please fix this
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Pfft everyone has done that and it hasn’t worked since.
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This has nothing to do with XBOX Support. This is your issue. Stop blaming everyone else and just fulfill the order you took my money for.
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All purchases go through platform stores, not through us, which is why we're encouraging everyone to contact their platform store for transaction assistance.
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[quote]All purchases go through platform stores, not through us, which is why we're encouraging everyone to contact their platform store for transaction assistance.[/quote] I already went through my platform stores, they said you guys were the issue! They said the problem occurred on your side!
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that's the problem I went through the PlayStation refund system I cannot refund the add on because i made the purchase for the pre order four months ago so I would like a new code or just a straight up refund for my purchase.
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In the xbox store there is no record of my ownership of this game. I never received a redemption code. So here's a stupid question - do I actually need a redemption code or should xbox have just unloocked the game for me after I purchased the collector's edition?
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