I have tried everything. Refreshing, deleting, re-downloading, and installing fresh copy on Series X. It shows add-on downloaded and installed but not showing up in game have tried all three characters. What gives?
Found a fix. Close out of game. Go into Manage game on D2 - Manage installation on Internal (or external hard drive if your using one). Go down and see if all of the Beyond Light packs are checked for installed. Uncheck the boxes (this way it will uninstall). Then click Save Changes. Now go back and do the same thing and make sure all your Beyond Light boxes are checked this time (to reinstall). Save changes again. After this, all your pre-order bonuses will install one by one, and showing Xbox confirmation that it installed. Go back into the game, see Master Rahool and voila! All of your pre-order bonuses are there waiting for you ☺️ Hope this helps!
I had tried everything but this video is what eventually worked. Wanted to put it here so it might help others.
https://www.youtube.com/watch?v=hFXdxxCIwY0
I just fixed this on my account.
After purchasing the pre-order, go to Manage Game for Destiny 2. Install all associated content (mine had 8 items I believe). Once that's all done, sign out of Destiny 2 using the "Change Profile" option in Game Settings. Then log back into Destiny 2. Rahool should have your items when you log back in.
Try searching for the dlc in the Xbox Store. That’s what I just did and it let me install it from there.
Edit: Never mind, my stuff isn’t showing up either...
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