Hi there!
When you perform a PC migration, the Battle.net progress overwrites the Steam account progress. It does not merge the two accounts.
If your friend had progress on his Steam account before the move, then unfortunately, that work would have been overwritten and there is no way to undo this progress.
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Editado por gadget: 5/6/2020 12:55:49 PMNo he never played on the steam version. His BattleNet character progress is missing. He has not played for a long time