[quote]I was banned while casually playing and I want to know how to undo it[/quote] BANS are permanent. RESTRICTIONS are temporary. If it is your 1st RESTRICTION it's USUALLY 2 weeks. If it is your 2nd RESTRICTION it's USUALLY 2 months. RESTRICTIONS can stack on each other, usually due to the severity and frequency of multiple reports overtime. So 2 weeks AND 2 months, so to most players there won't be a 2nd splash screen and the RESTRICTION ends later than expected. RESTRICTIONS USUALLY end during the reset of that week and not the day of. In-Game Gambit/Competitive Crucible SUSPENSIONS are only 30-60mins and placed automatically if you leave too many games in a short time span for ANY reason. Whether it be a ddos, error code or power outage. They WILL NOT respond or message you. They WILL NOT tell why a punishment was issued. They don't have to. They don't care. There is no course of action to appeal any punishment issued. They WILL NOT lessen or remove any punishment issued for any reason. They've had this no tolerance policy since Day 1 of D1. It won't change anytime soon. The reasons most ppl have a punishment issued to them is: For some form of cheating (ddossing). Playing with cheaters (paying for a carry, sharing account info, or staying in a lobby with a cheater for too long and benefiting from their illegal actions). Or having consistently terrible internet connection that it affects OTHERS players and not just yourself. You may be playing fine. But to others you may appear as an unkillable red-bar. For most PC tagalongs: They are banned because SOMETHING installed on your PC was viewed as a POTENTIAL threat to D2 and those are promptly banned. The process for BANS and RESTRICTIONS involve reports coming in from players or their flag system towards an individual. The Bungie monkey at HQ reviews it. And they decide if it was warranted or not.