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11/1/2018 3:06:12 AM
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[quote][b]Well, obviously he did not inject anything into the code of the game, but he had Unity opened in debug mode, which apparently reads from memory. I'm pretty certain it doesn't touch any of Destiny's processes, though.[/b][/quote]
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[quote][b]Turns out that if you are a developer you should not have anything related to development opened while having @DestinyTheGame opened. They read all the processes and ban you without even thinking twice. I've never seen this in any other game. [/b][/quote]
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[quote][b]From Reddit, Community Manager: https://www.reddit.com/r/DestinyTheGame/comments/7b5nlt/cozmo_response_on_bungie_support_forum_to_pc_ban/dphsuuh/ …[/b][/quote]
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[quote][b]From the Help Article related to Account Restrictions and Banning Policies: https://www.bungie.net/en/Help/Article/11929 …[/b][/quote]
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[quote][b]There was no real reason to ban. He did not do anything to the game, he was just excited about an old project and opened the program. And now because of checking it for a few minutes he got banned for life from a game he loves?[/b][/quote]
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[quote][b]We are legit wrecked, as if someone we loved died. So we started looking for Customer Support to get things right. To say "hey, I didn't do anything, this is a mistake?".[/b][/quote]
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[quote][b]Turns out that @Bungie doesn't have any sort of Customer Support at all? The only place where you can go when you have an issue is the forums, and for what we could see, Bungie rarely answers.[/b][/quote]
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[quote][b]So, they have +800 employees and they don't have an actual ticket system or an email for Customer Support. Still, we have faith and hope this can be sorted out, so off to the forums we go![/b][/quote]
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[quote][b]He posts, first answers (from users) say that he indeed broke the EULA (not really, as I just showed you) and he's banned for life. Bans are not discussed and they won't remove it. What's this black and white policy?[/b][/quote]
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[quote][b]He was basically banned for having a program that COULD, MAYBE inject code into their game. But they never actually checked if he did? I really hope they do care.[/b][/quote]
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[quote][b]"Permanent account bans are only implemented with rigorous checking to ensure that the innocent are not punished alongside the guilty. Bungie does not comment on or discuss individual account restriction or bans." - I'm not so sure... Innocent are, unfortunately, being punished.[/b][/quote]
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[quote][b]And rigorous checking? That is not rigorous checking. That's just preventing something in a very old-fashioned way. @Bungie should really take a look at their anti-cheat system, because something is really not right.[/b][/quote]
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[quote][b]Fun part? As far as I know, there's still DDoS on PVP, but those people only get 2-week suspensions. Affect the game? 2 weeks. Have something that COULD potentially affect the game? Permaban.[/b][/quote]
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[quote][b]You know what's the worst part? It really feels like they don't care. There is no actual Customer Support. You just go to the forums and GL if they even answer. There's actually several posts related to this same issue and none of them are answered. [/b][/quote]
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[quote][b]So you find yourself in a totally hopeless situation because trying to contact @Bungie is like trying to talk to a wall. We're super sad about it because we strongly believe it's unfair. I've never seen a video game company treat their users like this, to be honest.[/b][/quote]
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Editado por FdYAcsoyPKN83gLE: 11/1/2018 3:11:14 AM[quote][b]It feels like they basically stole our money and ran away. The game, season pass and ingame purchases. All gone for no real reason. Absolutely gone without an option to say anything.[/b][/quote]
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[quote][b]I'm really hoping they do get back to us to fix this situation, because we really, really enjoy the game, but there's no point if we can't play together with all the progress we've had so far. And also because I think it's @Bungie's responsibility to make things right.[/b][/quote]
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[quote][b]It is in our hand to call these kind of abusive policies out, this is not fair to get banned when you love this game and you would never, ever cheat. Destiny means a lot to us both and, stupid as it may sound, we're totally shattered for the "loss". 💔[/b][/quote]
