If every day one of the team (not even the same guy every day) just hopped on and said anything it would go a long way. It doesn't have to be a huge statement. Get your community involved in meaningfull or whimsical communication. Just anything to keep us feeling connected and informed. Ex: "Morning everyone! About to do my rounds before the morning meeting. I saw a bunch of #bring back random rolls posts, i'll let the guys know about them in the meeting later." Cheers! Next day: Hello, just saw a bunch of feedback about me passing on the random rolls request from yesterday. It's a bit early to hear back from anyone upstairs. (thats quite a major decision) I'll keep you posted about anything i hear back. Untill next time, keep defending the light guardians! Random day: Just saw some playtesting of the new crucible mode called... (you really thought i was going to spoil it?) anyway, looks fantastic! No solid launch date yet, but i think you are going to like it! See you tomorow! Another random day: Hey guys! Nothing substantial to report today just droping in to see what's up. Let me know what you are thinking below. peace! This is my idea of what community managers should look like, especially after the kind of issues and problems we have had with this game. Thoughts? Edit: I will agree that their message is often lost in the "assult" after their posts, but i believe that is due to poor communication from the very start. The intended goal of my post above is for Bungie's community managers to initiate a dialogue with the community and allow for a more open and "human" interaction (which will take time given the state of the playerbase) But i believe it would, over time, trend toward a calmer and more constructive atmosphere. Edit 2: "They JUST had a TWAB a couple of days ago sheesh! I would not include the TWAB in the example of bad community management. TWAB is more about updates and progress of the game and it's functions than general player communication. Again, the point I am focusing on with this post is "community management" and how i feel they could improve it to help placate (at least the majority) of players. And allow for more "adult" communication. It's the internet, there are always trolls and people who aren't happy, that said I think we could all agree that this forum has a particular issue in that reguard. One that if not completely fixed, could at least be mitigated with more interaction from our community managers. Edit 3: I agree 100% with registered users only, and higher quality over quantity in reguards to game info and update timelimes. However, again I am strictly refering to "Community management" not game updates. As I see it a "Community manager" has a few main objectives: #1 Know and be known by your players. Interact with them on all social platforms (even in game when time allows) It builds a connection and places a face on the machine that is your company. ) #2 Be the bridge between your game and it's players. Use the relationship you have formed (asuming you are good at your job) to pass the vital feedback to and from players and its developers. #3 Moderate incoming feedback. Use your influence and understanding of the community as a whole to better judge the quality of feedback to mitigate the issues brought about by trolls and "bad apples" amongst the community and it's social media connections.