I have the Thunderlord Exotic heavy machine gun. I visited Xir to pay to upgrade my weapon. Cost: 1 exotic shard, 7,000 (sp) glimmer. After the purchase, I checked my weapon.... No upgrades... In fact, all previous upgrades were reset.
What do I do? Who do I contact?
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I had the very same experience after receiving the Suros regime auto rifle, went to Xur, paid for 2 upgrades and got NADA, I have been told you can't just buy upgrades for exotics. I'm out a boatload of glimmer and 2 shards. If you can't upgrade these weapons, why then does the upgrade tab appear?
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http://www.bungie.net/en/Forum/Post/87950208/0/0/1
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Did the same thing to me and when I tried to buy items i lost all but 1 coin! I had 13! And tried to claim to items it said he was giving away free, took 20$ from psn acount, didn't give them to me, then I realized my raid sniper and machine gun where missing uprgrades!
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What is the max attack of the weapon now? The exotic reset system does fully reset all perks on the weapon, but increases its max attack from 300 to 331.