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6/9/2019 7:50:46 AM
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LACK of support about to turn me away from Bungie completely...

As is mostly detailed in the linked thread... I have not once received a single response or assistance with any issue I've ever tried to reach out for help... Not in the forums here, not from @bungieHelp on twitter, and not on reddit either. The one time I tried to submit a ticket I was basically told that it was not the right department and it was closed without any attempt to direct me to someone that could properly assist. I've invested so much time and money on Bungie over the years... over a decade... only to be completely ignored whenever I have an issue... whether it involves an account or a technical issue that appears to be on the development end. I cannot keep justifying buying Bungie products in the future if I know full well at this point that I will never receive any customer support when I encounter a problem. I like to think I'm pretty understanding, at least to a point, but everyone has their limits. After years of being ignored I'm reaching mine. I want so much to believe that you guys can and are better than this, but at this point I feel like I'm just lying to myself. I predict just like every other thread I've made, this one will also fall on deaf ears, be completely ignored, and be downvoted into oblivion by other users if anything.

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  • Edited by ADragonWithin: 6/9/2019 9:05:09 AM
    You have several questions in your posts and have hidden them quite well in your feedback, discussion, and story, which makes the questions a bit hard to find, and one of your questions isn't actually a question and is instead a feedback/complaint/problem about how something is working. You also didn't post in the help section and instead posted in the Destiny forums meant for discussion and the like by the general player population. So, combing the fact that your post looks like a discussion and not a help request thread and that you posted somewhere other than the help forum, it's very likely that someone that could assist you didn't get eyes on your thread. I cannot speak for the nonreplies in tweets and the like, but I can say that if you worded them in such a way as to appear more like feedback than a question, that could lead to nonreplies from the Help twitter, as generally, feedback or feature requests aren't help requests. Sadly, I cannot find your initial posts to help them directly, as you have purposefully changed your Bungie settings to disable viewing your post history, so I will do my best to answer the one thread you linked. - Your first issue (since you didn't ask it as a question) seems to be a complaint or misconception about your Taken King Collector's Edition license not transferring from the Xbox 360 to the Xbox One. So, to discuss that issue, I'll note that the only licenses that transferred for free at any point were Destiny (the base game, and only if you purchased it digitally during a certain window of time), The Dark Below DLC, and House of Wolves DLC. The Taken King license never transferred for free, nor did any collector's edition content license for any version of Destiny. Your save data, however, did transfer over, thus why you still had the items on your characters. Concerning that issue, there is nothing to resolve; sadly, your licenses were not part of the free upgrade license transfer from Xbox 360 to Xbox One, and that content is no longer available to purchase. Because the content is no longer available to purchase directly, those items will forever be locked and unusable on your Xbox One version of Destiny without purchasing the upgrade. https://www.microsoft.com/en-us/p/destiny-the-taken-king-digital-collectors-edition-upgrade/bxk1swf19tc3 - Next, concerning your microphone issue on PC. Are you on Windows 10 or a different version? If you're on Windows 10, after Microsoft did the update that changed the default behavior of what programs and apps can access your microphone, did you go into your settings and change it back so that all apps can access your microphone? If you are or aren't on Windows 10, what other troubleshooting steps have you taken in order to try and get your microphone to work? Have you gone into your sound settings and disabled/enabled Exclusive mode? Have you tried deleting your cvars file to see if that fixes the issue? Have you tried scanning/repairing? Have you tried uninstalling Destiny 2 completely and reinstalling? What, exactly, have you tried to do to fix your issue outside of trying multiple microphones? The fact that multiple different microphones don't work but they work in other software you use makes it sound like a specific Windows setting is pointedly blocking Destiny 2 from using your microphone, or that you have a setting in Destiny 2 that is keeping you from using your microphone (such as having it muted or disabled in settings), or that your installation of Destiny 2 is faulty and needs to be repaired or reinstalled. - Lastly, just to make sure you understand, since you mentioned the recent information dump stream we had about changes coming to Destiny, it should be noted that Cross-save is just that, cross-save; your characters will be available on other platforms. Much the same as your initial problem with The Taken King Collector's Edition content, licenses will not be transferring between platforms. I just want to point out this bit because you mentioned the ViDoc while also having the aforementioned issue.

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