I'm a decently techie guy. Normally I can figure out computer problems myself, but I think I need developer help on this one.
Ever since updating my GPU drivers, from (Using AMD Radeon Settings) 18.9.1 to 18.10.1, my game just does this. I have tried literally everything to fix this:
-Rollback of drivers
-Rollback to other driver editions
-Resetting graphics settings through CVAR
-Altering graphics settings through CVAR
-Repairing game in Battle.Net client
-Updating all other drivers
-Reinstalling all software, including a new Windows install
-Registry checks using sfc
-Disk checks using diskchkr
Through my own troubleshooting, here are my observations:
-The game opens fine, and even functions for a split-second before freezing up like you can see in the video.
-The freeze up isn't a strict- 'not responsive' freeze, the game simply does not respond and windows refuses to recognise it as a freeze
-Through ProcessHacker2, no exact program or process is causing Destiny 2 to wait or halt
-A similar issue has cropped up with Black Ops 4, where the game is stuck on a black screen on startup. Not sure if it relates or not
-All my other games work absolutely fine, including Overwatch and Monster Hunter: World
-When I try and open up the game in Windows's Safe Mode with Networking, the game still does this
Which leads me to some conclusions. I don't believe this is a strict error with my graphics drivers alone. I think that if that were the case, then I would have issues with more games, or it would be fixed by a simple DDU clean / reinstall. (Which I have attempted multiple times). I also don't think this is an error with anything strictly on my end. I have literally tried every avenue short of physically swapping GPU's out, which I feel wouldn't fix anything since the game's GUI does load for a short bit before freezing up.
I guess what I want from a developer is to know what is loading at this specific moment of the initializing process, or any help with a way to fix this- I have a feeling it might be an issue to do with a combination of game version, driver version and hardware.
My specs are as follows:
CPU- Ryzen 5 1600x Six-Core Processor 3.60GHz
GPU- Sapphire Radeon RX 480 8gb Founders Edition
RAM- 2x4gb of DDR4 2667
Motherboard- MSI B350M GAMING PRO
Drives- OS drive is an NVMe M.2 Samsung SSD 960, Destiny 2 is installed on a generic 1TB Hard Drive
OS- I'm using Windows 10 Home, version 1803, OS build 17134.345, fully updated.
Any help would be appreciated. I'm kinda at a loss, I really wanna play these games.
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Edited by BNGHelp6: 10/22/2018 8:02:13 PMHello. Thank you for your report. I see that you've done a lot of troubleshooting already, so I'll go straight to this with hopes that it will help. It does appear to be an installation issue. [quote]1. Completely uninstall both Destiny 2 and the Battle.net application 2. Delete the following local cache/settings directories: [quote]- %PROGRAMDATA%\Battle.net – %APPDATA%\Battle.net – %LOCALAPPDATA%\Battle.net – %APPDATA%\Bungie\DestinyPC [b]*WARNING* Deleting these will cause you to lose persisted settings, such as logged in users, keybinds and graphics settings in Destiny, etc.[/b] [i]The directory names above are actual paths that can be used in Windows Explorer. For example, if you enter "%PROGRAMDATA%" in the Windows Explorer address bar, it will automatically take you to C:\ProgramData (default), which is a hidden directory.[/i][/quote] 3. Reinstall the Battle.net app and Destiny 2[/quote]