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Edited by BNGHelp6:
10/22/2018 8:02:13 PM
14
Hello. Thank you for your report.
I see that you've done a lot of troubleshooting already, so I'll go straight to this with hopes that it will help. It does appear to be an installation issue.
[quote]1. Completely uninstall both Destiny 2 and the Battle.net application
2. Delete the following local cache/settings directories:
[quote]- %PROGRAMDATA%\Battle.net
– %APPDATA%\Battle.net
– %LOCALAPPDATA%\Battle.net
– %APPDATA%\Bungie\DestinyPC
[b]*WARNING* Deleting these will cause you to lose persisted settings, such as logged in users, keybinds and graphics settings in Destiny, etc.[/b]
[i]The directory names above are actual paths that can be used in Windows Explorer. For example, if you enter "%PROGRAMDATA%" in the Windows Explorer address bar, it will automatically take you to C:\ProgramData (default), which is a hidden directory.[/i][/quote]
3. Reinstall the Battle.net app and Destiny 2[/quote]
English
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Might there be a problem on your end? Anything weird going on with my characters or profile?
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Alright. It took a while to redownload but unfortunately, this didn't work. The exact same issue. Open, see GUI animation for a split-second before game freezes/locks up. Anything else I could try before I completely nuke everything?
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Hi again. Would you mind to link me your DxDiag?
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Alright, here's a pastebin with the full details.
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Thank you. Are you able to revert back your driver to when the game was working? I know that might seem counter-productive, but we might not yet be optimized for it yet.
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I've tried, and that brings up other issues. But if you think that is the cause, I'd be happy to wait. I really just want some closure on what might be causing the issue, and if its not on my end I'm okay with that.
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How long have you waited on the frozen screen? It's possible it could be loading things in the background. Do you use a wired or wireless connection?
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Don't worry about it. Something ticked or updated somewhere, and now both games work. Who the hell knows what happened. I really appreciate your patience though.
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Happy to help. Glad this has resolved for you!
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I'll give it a shot and get back to you.
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Not to be "that guy" here or anything but wouldn't the fact that he's done a new OS installation rule out an issue with the game install? I mean that's sort of the "reboot the universe" option imo.
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nah i reinstalled os but keeping personal files- the reboot the universe option is wiping literally everything and reinstalling os on top of that, which i will do as a last resort
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[quote]nah i reinstalled os but keeping personal files- the reboot the universe option is wiping literally everything and reinstalling os on top of that, which i will do as a last resort[/quote] I call it the Thanos tactic
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Ah, that's generally what I do if I get the point of re-installing the OS - keeping personal files has never fixed much so I just assumed that's what you did. Hope you get it figured out.
