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Edited by BNGHelp4:
9/16/2016 11:58:18 PM
374
[BUNGIE] UPDATE 9/15: Destiny - The Collection Upgrade for Xbox
Hello all,
[quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote]
We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue.
For more information on the Destiny - The Collection Upgrade, please see:
[url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url]
[url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url]
[url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url]
[quote][b]9/16 @BungieHelp Tweet:[/b]
Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote]
English
#Help
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** bought today ** Working again ^^^^ Servers are offline but have purchased!!
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It's available for me now. Installing now.
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1 ReplyThank you. I still cannot pre order the game on xbox live.
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2 RepliesThe upgrade appears to be available for me in the xbox store. Does this mean you fixed it bungie? This is big news for a good few people if you did. There should be an announcement!
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ITS FIXED!!!!!!!!
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Edited by EnderExiled: 9/15/2016 5:37:23 AMI can confirm the issue is resolved I just bought Destiny-The Collection Upgrade!
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5 RepliesThis doesn't get fixed by Thursday, I'm gonna call Microsoft on the community solution to get it done. This is ridiculous. Spend nearly $600 on the one and accessories for it.
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I checked the xbox one smart glass app and the collection upgrade is available for me to pre order ($52.99CAD) but I checked actual xbox one store and xbox.com store and it is still listed as coming soon Wtf?
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1 ReplyI cant pre order the Rise of Iron on my xbox one, I own all the DLC for the game can some one help me
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If i bought the rise of iron add on, on xbox live app on my phone......on sunday September 11th. Will I receive the gallarhorn sparrow and rocket launcher?
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3 RepliesI wonder if it will actually be available on sept 19th..
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1 ReplyEdited by GablGab: 9/14/2016 10:02:38 PMI was about to buy the Destiny Digital Upgrade in the Xbox One Store. It was R$59,00 (Brazil) about 2 weeks ago. I saw. Why did it disappear? It was in the ad that it would be R$59 until september 29. The actual price it's way to expensive for a DLC, no way anyone will buy it. The motive I'm complaining it's simply because the ad said the date for the sale would expire. I'm actually feeling injured. I already reported this issue to the xbox one team, this is the thread: https://forums.xbox.com/xbox_support/xbox_one_support/f/4272/t/2202525.aspx
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I'm having this issue to. I'm from Brazil and at the store Destiny - The Collection Upgrade, is avaiable for me to buy, but it's most expensive, than only to buy the DLC Rise of Iron, and only the DLC now, is not avaiable anymore. I want to buy the DLC, but don't have way to buy. Waiting for some solution from your partie bungie
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I would like to be able to download the current patch before the 20th so I can play on release, but I can see Bungie doesnt want to allow that.
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Hello, I have purchased TTK and have all of the expansions and I am unable to preorder Rise of Iron unless it is the Bundle. Please let me know when this gets resolved or what I need to do to get the preorder. Thanks! Looking forward to playing Rise of Iron on 9/20/2016!!!!
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1 ReplyThis isn't just people upgrading from legacy consoles, I started playing originally on a 360 bought an xbox one in march 2015 with the original Destiny and bought the expansion at the same time from xbox store, I bought the Taken King in Aug 2015 (again from xbox store) and yet I can't buy ROI it says only available in bundle!!
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14 RepliesBREAKING NEWS Sept 13, 2016 -> COMMUNITY SOLUTION!!!! See here: [url]https://www.bungie.net/en/Forums/Post/211967253[/url]
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2 RepliesI transferred my data in the trial version of Destiny on Xbox One, thinking I would then be able to purchase 'The Collection Upgrade'; obviously I can't. Great. No transferable progress for 1000+ hour game and no idea when I'll be able to actually even play the current game. Thank-you so much Bungie, you're great.
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I upgraded to xbox1 last week and I keep getting green engrams. I'm at light level 324. Can any only till me why. I used 12 stolen runes at court. And got all blue and greens engrams.
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Still no official word huh? People are posting community fixes quicker than official replies <
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I see everythings gone from the xbox store except the collection edition. Does that mean youre finally fixing it?
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I noticed something weird on Xbox Live. I searched House of Wolves/Dark Below and the DLCs didn't exist(kinda). They were only available through the Taken King expansion.So my theory is that only the people who bought the Taken King(with all the previous expansions) can buy the Upgrade( i personally bought all of them seperetaly), hard to confirm though since I am busy working these days.
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8 RepliesAny progress on fixing it yet ?
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3 RepliesMy friends who have ttk could purchase this yet it's still "unavailable" to me. Fix it or I'll spend my $40 on another game I can actually play. This is the penalty for not buying the same exact thing twice I guess. Come on bungie!
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Edited by BlacLancer19: 9/13/2016 2:06:44 AMI've started a thread just now over at r/DTG, so feel free to pop over there and try to get some more traction for at least an update or a response! Are they just gonna let it slide until RoI releases and hope we don't stay mad? Here's the thread: https://www.reddit.com/r/DestinyTheGame/comments/52i1lt/collection_upgrade_broken_needs_traction_please/
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2 RepliesBungivision, it seems you need a lesson in customer service. If you've promised players this upgrade opportunity at a discounted price and they've bought the new consoles, then you've made the product "unavailable" it would wise to inform them of at least an ETA of when the problem will be fixed. If you don't provide an ETA then you should offer a deal; if they buy 'Destiny: The Collection' at full price then, if illegible, they should receive however much the cost of 'Destiny: The Collection - Upgrade' discounted as in-game currency (Silver) or as Microsoft store credit. [b]TL;DR[/b] Bungivison should allow players to buy 'Destiny: The Collection' (full price) with some kind of reward back (Silver or Microsoft store credit).
