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4/1/2016 12:20:21 AM
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Hi Mr Obi Wan 1985,
Our records are indicating that your account received both the Level 25 Titan and Warlock Class packs. You may want to ensure that you have checked the Postmaster and Inventories of all of your characters, as well as the General section of your Vault.
If after checking the above, you are still unable to locate the Warlock Class pack, you may want to try restoring your licenses. Here is a guide on how to do so: https://www.bungie.net/en/Help/Article/12181
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This is why I stopped playing this game a while back. As long as this game has been out and you still haven't worked the easiest of crap out. I spent 30 bucks on a warlock booster pack and never received it. I purchased it under my new gamer tag (x zero x c00l) the O's in cool are zeros because I'm sure you couldn't figure that out. Either give me the pack or give me a code for my money back this game is ridiculous
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are you able to help still or not?
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I have done both of those and the only one I have is the Titan pack which is sitting in the vault at the moment.
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Did you purchase the Titan pack and the Warlock pack at the same time or on different days? Also, did you delete and re-create any characters after you purchased the packs?
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Edited by RCA GANDHI: 4/1/2016 1:03:46 AMSame day(today) and I haven't deleted a character since purchasing the packs. Before purchasing the packs I was creating characters and trying them out and would delete them I they weren't aesthetically what I was going for. Once I got the warlock and the Titan the way I wanted I went and purchased both packs at the same time. And in the notifications tab both showed up but in game I only received one(Titan)
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If you guys want, I can give you my Xbox log in and password..... The Lvl 25 warlock pack is simply not there. Not in the inventory of any character or at the postmaster of any character. As I said above, the only one I received is the Tran pack which I put in the Vault.
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Our records are showing that the Warlock pack was purchased a few days ago. This indicates that there may be a discrepancy in your licenses. To troubleshoot this I would recommend the following: 1) Clear your console cache using this guide: https://www.bungie.net/en/Help/Article/12539 2) Restore licenses again using this guide: https://www.bungie.net/en/Help/Article/12181 If that does not resolve the issue, you will need to contact Xbox Support again to further troubleshoot the licenses discrepancy.
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Edited by BNGHelp0: 4/1/2016 5:11:37 PMYou know what here you go this is the copy and paste receipt of my warlock purchase Lvl 25 pack from yesterday that HAS NOT SHOWED on any characters postmaster on in Vault. Microsoft says its a problem on your end so customer support needs to fix it, immediately.... 15 hrs of silence is ridiculous. And if I don't get this corrected I will be copying and pasting this to general forum for all to see and maybe that will detour players from purchasing these cash grab purchase Hello [REDACTED], We're sending you this message to confirm that you have purchased the following items from Microsoft: Purchase Date Thursday, March 31, 2016 Total before Tax: $29.99 Tax: $0.00 ----- Total for this order: $29.99 Item(s) Level 25 Warlock Pack Price: $29.99 Quantity: 1 The following payment option will be billed for this purchase: [REDACTED] Estimated charge date: Thursday, March 31, 2016 For information about your account, sign in to Microsoft account - Billing, and select one of the following options: Select Transactions to review your billing history Select Subscriptions to renew or manage your services Select Payment options to update your credit cards or other payment info Select Billing help to get answers to your billing questions or to contact support Special note for digital gift card customers: You can cancel your gift card order and receive a refund up to 14 days after your digital gift card has been sent or until your gift card has been redeemed, whichever occurs first. Thank you! Microsoft
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Hello again Mr Obi Wan 1985, Please do not post your personal information on the forums. I have redacted the information from your post. We are investigating what happened on your account that is preventing you from receiving your purchased Level 25 Warlock Pack. This investigation may take some time, we apologize for the inconvenience. If possible, could you further elaborate on the below quote? I want to ensure I have the correct timeline for what happened. [quote]So when speaking to Microsoft I did purchase one but I was refunded as it was not used and was on the character I deleted. They refunded me and said okay try purchasing it again since you have the character you want to keep. I did and it let me repurchase the warlock and let me purchase the Titan boost as well. So everything should be a blank slate[/quote]
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Purchased one boost for a warlock a couple days prior. Played the warlock for a bit and decided I wanted to create all female awoken characters. Previously I had 1 awoken male Hunter lvl 318, 1 Exp male Hunter 318, and one female awoken Hunter 319. I deleted two characters and created a human female warlock that had the boost in the inventory. I decided I wanted just all awoken females and deleted the character. After that I created 1 awoken female warlock and 1 awoken female Titan. I contacted Microsoft and said I didn't use the warlock pack and deleted the character and when I went to download it again it wouldn't let me. They said "since it was unused we will refund you and you will have a blank slate to repurchase and use on the characters that you are going to keep. With that said and refund all done and having a blank slate I purchased the warlock Lvl 25 boost and the Titan Lvl 25 boost yesterday. After purchasing they both came up in notifications tab as "ready to use" after going in I only received the Titan boost. After that is when we got into those topic and been going in circles ever since.
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Thank you for further explaining the timeline. I am taking this to the team for further investigation. As I mentioned earlier, the investigation may take some time.
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Edited by RCA GANDHI: 4/1/2016 6:08:12 PMIf you look at my characters the creation date was yesterday and have roughly 10-15 play time. I do have the Titan boost in the vault so that isn't a problem, it's just the warlock boost that I need. And I still have the license and the warlock and Titan boost are still in the Destiny manage game section where it shows all the DLCS and add ons etc.
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Okay, thanks for responding. I thought I was left in the dust. Can you give a rough timeframe? Thank you btw
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Unfortunately, I cannot give an accurate estimate as to how long the investigation could take.
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Edited by RCA GANDHI: 4/1/2016 9:04:40 PMI supplied you with the receipt as proof, gave all the pertinent info I could think of, and verbatim quoted Microsoft after you referred me to them. A hick-up or whatever we want to refer to it as, doesn't seem like it should take this long. Why doesn't Bungie have a customer support rep? I get there are a lot of stupid nonsensical posts but this is actually legitimate and I have a feeling IT IS NOT Going to get resolved today, I've kinda reached my limit on how much I can stand from Bungie, Microsoft/Wal Mart/Sprint you name it they score terrible in customer service reviews, but at least you can call and get a straight answer. This better get resolved today.
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So if you can't give an "accurate estimate" what would be a rough estimate. We are going on almost 24hrs. I haven't logged into Destiny just cause of this situation, why work towards something and put forth effort when the problem you are having is still persisting. It's a video game and all, but IB is a grind and I can't even participate without the Lvl boosters, sooner you guys figure out id appreciate it.
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Even a rough timeframe? I was hoping to get to 25 on the Warlock and Titan grind till 40 and participate in IB before it ends. In your opinion, not as a Bungie rep, do you think it's a possibility? Thanks, Ryan
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Hello! Please remove your sensitive, personal information. This public website/forums can be viewed by anyone. Please note that payment histories, emails, phone numbers and other self-identifying information should not be posted.
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This dude is a whiney little baby, next time don't be lazy and cut corners, read the fine print, whaabulance in en route with his diaper and fresh bottle for his much over due nap
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Bungie should get on the ball then.
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Are you a moderator or a good person?
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He's a fellow community member. He doesn't work for bungie.
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Really?! God, their own customer support that they have on the pay roll can't even handle an issue like this? That's awful. Kudos to him/her for helping out but people who are actually employed at Bungie are the ones responsible to fix this.
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Have you tried clearing the cache on the system you are on?
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Doesn't have any info than name. No CC info or anything. Bungie needs to start doing their job!
