Dear Support,
I just bought this game for the first time (collector destiny plus taken king and dlc. bought on Ps4 via PS store). I created some characters just to look at the game at this moment there was not a lot of playing time for me. When playing now i decided i did not like the way my characters looked so i deleted them (hunter and titan). I created a new hunter. Looked up on the internet how to get shaders/emblems and class items and realized there was no class package on the postmaster. Also under special deliveries where 3 items. The first item did nothing (was no text or explanation) the level boost is still there i don't dare to touch now and the other collector item (Suros emblem and shader) is there. I really hope the items can be re send as otherwise i just paid a lot of money for nothing.
Thanks for the help!!
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3 RepliesThis is an unacceptable response from Bungie. It basically means that they don't know how to fix the problem technically, so they blame the player base for not following an unwritten guideline... All the characters on your account should have the content for which YOU the customer paid. Everyone experiencing this issue should contact their respective retail and get a refund for the collector's edition content.