So you people actually think that he filed a complaint, the BBB contacted Activision, got a response immediately and Activision immediately shipped out a brand new copy of Destiny (overnight), from Lorain, OH (even though their HQ and other locations are in CA, TX, MN, AR & WI -- https://www.activision.com/company/locations/fayetteville) to Hawthorne, CA in a span of 24 hours? Here is the complaint process. http://odrcomplaint.bbb.org/odrweb/public/ourbbbcomplaintprocess.aspx?bbbid=3 [quote]Your complaint will be sent to the business in: 1-5 calendar days from the date you filed the complaint The business will be asked to respond in: 30 calendar days from the date you filed the complaint You will be notified of the business response: When we receive it If the business fails to respond, you and the business will be notified: 31-35 calendar days from the date you filed the complaint Complaints are usually closed within: 35 calendar days from the date you filed the complaint[/quote] And did all of this for a guy who, in his complaint, said that they were charging a "premium price for a substandard product" and treating the consumer base "with little more than outright contempt"? See the above picture. If you go to http://odrcomplaint.bbb.org/odrweb/public/ourbbbcomplaintprocess.aspx?bbbid=3 You can clearly see a list of that clearly states that : [quote][b][u]The BBB does not handle complaints that involve[/u]:[/b] Purchases made more than 365 days ago Landlord/tenant disputes Employee/business disputes Discrimination claims Civil Rights claims Allegations of criminal acts Chapter 7 bankruptcy cases Claims already tried in a court of law Cases that are already in litigation Business to business complaints for collection purposes Companies that are out of business [b]Issues based solely on dissatisfaction with a company's price Buyers remorse[/b] Seeking an apology[/quote] Those in bold are SPECIFICALLY what the OP 's "claim was about. Not to mention the purchase of the game was made very close to 365 days ago. Secondly, the BBB has a nice little list of what you should do BEFORE submitting a complaint. http://odrcomplaint.bbb.org/odrweb/public/ourbbbcomplaintprocess.aspx?bbbid=3 [quote]The customer should have contacted the business at least once to resolve the issue. [b]The complaint should be filed with the BBB that handles the service area where the business is headquartered.[/b] The complaint must meet [url=http://www.bbb.org/boston/get-consumer-help/consumer-help/the-complaint-process/national-complaint-acceptance-guidelines/]BBB National Complaint Acceptance Guidelines.[/url][/quote] If you go to the complaints for Activision in the proper service area... http://www.bbb.org/losangelessiliconvalley/business-reviews/video-games-wholesale-and-manufacturers/activision-blizzard-in-santa-monica-ca-13075134/complaints#breakdown You can see that out of all the complaints filed with Activision in the month of August 2015, 3 out of 4 resolved complaints that were about Call of Duty: Advanced Warfare and the other was from one guy who never got his Nepal T-Shirt. Most of the rest were for Call of Duty: Ghosts This guy is trolling y'all.