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Hello, Can you please try these steps for me? 1. Check All characters 2. Check Postmaster 3. Check Vault 4. Check Special Orders 5. Repeat Step 1 If you still do not see the item, I'm sorry to say that Bungie does not restore any lost items. Also, to receive the EV-30 TUMBLER Sparrow you had to purchase and play The Dark Below before January 25, 2015 [url=https://www.bungie.net/en/help/article/12211]Bungie Restoration Policy[/url] [url=https://www.bungie.net/en/help/article/12410]EV-30 TUMBLER Sparrow FAQ[/url]