And what do you want them to do? Tell them exactly when, how and where your exact fix will take place in exactly the way you suggest? No. Sorry bud that isn't how game development work, especially in large teams. There are priorities, there is a pipeline, there are various people involved, there is management, resource allocation and heck, most of the time... get this... YOU'RE WRONG. In game dev you get taught that 90% of the time the consumer doesnt actually know what they want/ how to fix it. They just know how they feel, so you take that feedback and try and address it in a better way. They are community managers, its their job to pass your feedback to the team and present it in a manner that is helpful and makes sense, which can sometimes be hard based on how toxic this forum is.