After an hour long chat discussion with an xbox customer service rep, the answer I got was that Bungie and microsoft are working on an update to fix the issue as soon as possible. It sounded like there was some type of glitch or problem with the update version of the collection they are trying to solve. If this is the truth, I wish they would've posted this or informed us because its been like that for weeks. All I ask from Microsoft and Bungie (I looked on playstations store also, you can't purchase that version either) is a little communication. If there was some I couldn't find it easily, and I haven't seen any Bungie staff commenting on this on the forums either.
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#Help
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My impression is this - Bungie don't give a Donald. They are giving majority of players the run around till they buy the 60 dollar version. The agents even said they have had numerous complaints / requests on this issue. I spent an hour also on the phone trying to resolve this issue. Clearing cache, resetting and restoring licenses, verifying purchases, reinstalling and ordering through the website ect ect ect......Nothing worked. They came back at the end of an hour with "the discounted qcontent isn't available till the 19 September" The 60 dollar version can be purchased *without* hinderance and Microsoft/Xbox market place have 0 clue. They had ALL the records of all purchases and said its only ready on the 19 sept. Please give us a clear answer here? The advertising doesn't state that returning or upgrading players need to wait till release/19 September to "upgrade."