Stay persistent they'll get back to you eventually there's thousands of angry people spamming the forums about errors and bugs, I'm just spamming strikes trying to earn back what I lost just in case I don't hear from anyone it's better to be safe then sorry right? But yea destiny has an outstanding community I haven't met one person I haven't liked which is extremely unusual for an rpg
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I hear you, I've been playing 10+ hours a day since friday night and I don't know if I want to keep grinding just to lose everything again and then have no help at all. I will remain persistent but I'll know when a game clearly isn't worth my time at some point.