Hi there,
Thanks for your report. Did you previously have a character that you deleted to make this one? If so we are currently investigating this issue.
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No, this was my "old" character that I CrossSaved from BattleNet to Steam. Started leveling him from 750 to 900 and never got a prime engram along the way : (
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Thanks for the information. Have you ever deleted a character?
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Yes I have
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Thanks for the information, we'll pass this along to the developers.