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2/19/2019 8:24:06 PM
7
You would need to contact the Bungie Store's customer support, they are the merchant
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This issue has persisted I have now personally ran into the same problem, and from my understanding, this is due to invalid codes being distributed, as a moderator the least you could have done is explain this instead of copying everyone with "oh you need to go to bungie store and tell 'em", I'm honestly disappointed with how this issue has been handled and I think it needs to be brought up here as well because somebody is ignoring quite a serious issue....
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Hello! Contacting the store is the correct information as they are the ones who provide emblem codes with Bungie store purchases. Bungie is working with the Bungiestore to rectify the issue so contacting them should result in them emailing you the correct email that contains the code. Bungie haven’t ignored the issue, they just can’t reply to everyone about everything, which is why they rely on forum users to help pass along information so everyone can be informed.
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I am not a moderator. I am a player and user that gave the answer the moderator deemed correct. No one here on the forums know the cause of the issue, as the forums and the store are completely separate, hence why referring them to the store was the proper thing to do. bringing it up here will do nothing to help the person as it is the wrong venue to do so. You do not complain to the body shop about the sales department and expect things to get handled.
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And if you look into the issue on the Bungie store, eventually the reason behind all this can be found, and that reason is a mail merge that has sent out invalid codes, quite a mishap if you ask me... Also the app highlights your original response and says you're a mod.
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My post lists that it has been marked as the answer by a mod.
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TuxyDoh isn't a moderator. If he was, he would have "Ninja" next to his username. The only answer the #Help forum can give is to contact the Bungie Store customer support, as it's a different entity than this.
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Yes, I've already sent an email to Support, but the Bungie page also says to come here and make a post as well.
