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3/17/2018 3:43:49 AM
7
Hello,
Here are the trouble shooting steps for freezing Xbox One games, you will want to go through all the steps here first.
https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution
Here are the steps you will want to follow for uninstalling the full Destiny 2 game and all add-ons, you want to uninstall everything.
Then you want to clear your system cache.
[url=https://www.bungie.net/en/Help/Article/12539]CLEARING THE CONSOLE CACHE[/url]
Then reinstall Destiny 2, making sure it's installed on the internal hard drive.
[url=https://www.bungie.net/en/Help/Troubleshoot?oid=45180]Reinstalling Destiny Guide[/url]
English
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Finished reinstalling everything and loaded up the game. I was able to get to the character select then I launched the tower. A few seconds later it froze and crashed. Defective hard drive?
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Unfortunately you should contact Xbox Support you may be having a hardware related issue. https://support.xbox.com/
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Dam. I did happen to purchase the warranty from GameStop though as well.
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They will tell you who to contact, you may need to contact the GameStop warranty service too to update them too on the issue.
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Yep! It was a hardware issue. Just got a new System from GameStop. Thanks for the help kind sir! SOUP FOR YOU!! 😬
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You're welcome.
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Going through the reinstall now, probably gonna be a hot minute lol. Thanks!!
