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12/8/2017 5:04:22 AM

Bungie - Note - This is how customer service works (Amazon D2 Refund)

Letter sent today: Your Name: (redacted) Order Id: (redacted) Selected Order Items: Destiny 2 - PlayStation 4 Standard Edition  Comments: I have a problem and I don't know if you can help but I figured at the least it doesn't hurt to reach out.  I pre-ordered a video game, Destiny 2, back in May, it was delivered in September and the last day to return it was in October.  (link to order)  On Tuesday, December 5th, the maker of the game (Bungie) released downloadable content for the game that essentially broke the version of the game I had purchased.  I can no longer access portions of the game I had previously paid for unless I purchase this new downloadable content for extra money. Content that I had been previously playing since September.  When the return expiration hit in October, I was actually pretty satisfied with the game, it wasn't until December 5th that the games producers broke the version I had purchased.  Is there anything that can be done here? I know people who bought the game digitally from Sony and Microsoft are being re-funded for the same reason, but I guess I'm out of luck since I bought a physical copy?  Very distressing.  Read more about the situation here:  I got this response a few hours later: Message From Customer Service Hello, I'm sorry to hear about the problem you've had with your Destiny 2 - PlayStation 4 Standard Edition. I understand that it is not working and you want to return it but return window is expired. I have personally created a return mailing label for you. Please return the Destiny 2 - PlayStation 4 Standard Edition to us and we'll refund you as soon as possible. Please click on the following link to be brought to your personalized return label and follow the instructions provided: (link redacted) After the carrier has received your item, it can take up to two weeks for us to receive and process your return. See our Returns options for details ( It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. Please take care of yourself. Stay Healthy Stay Blessed!! We appreciate your business and look forward to a very warm and fruitful association with you. Have a great day ahead! We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Sujata

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