Aloha!
I start the game via the Battle.net app, everything is very fast. But if I press a button when I am asked, it takes 15-20 min before I come to the character selection. At first I thought it was normal, because maybe many try to get into the game, but people from my clan told me that they needed at most 30 seconds. Hope someone can help me or tell me why it could be.
mfg euer Schaf
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Do you use Discord? If so, check the solution in this thread: https://www.bungie.net/en/Forums/Post/236791814