At this point I believe they don't care. They haven't truly acknowledged the problem or stated what they're doing to try to fix it. This has been happening for almost 5 weeks now, since the launch of D2 on PC, and good luck getting a refund. I'm not happy that my money has been taken hostage by a company that won't reach out to it's users and tell them "hey we see you we know it's happening and here's how we're trying to fix it." I've dealt with 1 man devs that will work one on one with you to fix a game bug. I've run debuggers on my system to help out game companies and would gladly do that now but Bungie doesn't care.