Hello everyone,
I know what you are going through- I went through it myself. You aren't getting your Destiny 2 Pre-Order bonuses and you're probably really angry, however, based on the steps I took to diagnose this problem, I can tell you that it is no glitch- please keep reading if you want to know how I fixed it.
So when I was going through what you guys are, I was pretty mad myself. I bought the digital copy of the Deluxe Edition on the Xbox store 2 months ago. When September 6th rolled around, I was pretty hyped for the bonus loot that i'd get, mostly Coldheart. After I beat the campaign, unlocked the Tower, and reached level 20, I was surprised and honestly heartbroken (which might be a little over-dramatic, but true) when I discovered that I didn't have it. I made it my goal to find out what was going on, and how to resolve it, so I dug for answers. After all of that excavation work, I discovered that it wasn't just me- it was a ton of people who had been experiencing the same thing as me. After looking at everyone's story, I had diagnosed the problem- This is not Bungie's fault, as it is either Microsoft or Sony's problem.
What is really happening is that if you are an Xbox One user like me, and you have purchased the Destiny 2 game digitally, then your problem falls in the category of the splendid gameshare feature.No worries though, If I could fix it, so can you.
So if you are gamesharing Destiny 2 from a friend, then it is a given that you are not receiving the Pre-Order bonuses or the Digital Deluxe content. It will say that you have it downloaded, but you aren't getting it because it only works for the person who purchased the game. If you are the person that bought the game and are not receiving the Pre-Order bonuses, then there is most likely the chance that you could have bought it on your other account, which is what happened to me. If that's not the problem, then check your credit card purchase history. If your card was charged for the game, then you can call Microsoft and ask them where your purchase has gone. If they cannot find it on your main, you should give them all the accounts that you have and ask them to search that. If you bought it on an account that isn't your main, then you can just ask for a refund and then purchase the game on your main account. If you are sure you didn't buy it for another account, then give them the purchase number and then the date of purchase, and the should be able to give you a full refund, as you have not received what you have paid for.
I hope this helped you guys. I really hope that you find out what the problem is if it isn't any of these. Anyways, if nothing works, the Coldheart is able to be accessed by everyone on December 6, 2017. Hope you have loads of fun playing Destiny 2, because I sure am.
See you later, Guardian.
-
So if you Are gamesharing (which I am) how do you fix it?
-
So what im getting is that if I did not buy the game because I am game-sharing then I will not get the pre-order bonuses then ?
-
I pre-ordered the game on PS4 and same thing happened. Never got the pre-order items (especially the cold heart). I was expecting an official message from Bungie but nothing happened so I pretty much gave up on it...
-
Sadly this doesn't help XB1 players or those of us who aren't gamesharing at all.
-
I pre-ordered, was an early beta player, and got the digital deluxe edition from GameStop and I still didn't get any pre-order bonuses or even the digital deluxe stuff. I'm kind of pissed off.
-
It's a shame because I sent my mate half the money for the game so we could gameshare and get it, but I get shit :/. Bungie are douchebags.
-
Not the same case for me. I have purchased the Digital version after I saw that the physical Collectors Edition copy was delayed and I don't have the Kill Tracker or salute emote. I have everything but the Kill tracker and Salute emote. I have reached 20, gotten Cold Heart and the Swords but that is it. This is also on PS4, a different console. So It's more than an isolated issue. This is cross-platform and not just one type of situation because there are people with KillTracker but no Coldheart.
-
Bearbeitet von DizzyBoy: 9/21/2017 6:12:23 PMNot the case with me. I have only one account and am not game sharing. The items are not appearing. I bought direct from Sony PlayStation store. 2 of Sony's customer care representatives have told me that it is up to Bungie to fix.
-
Nah, pretty sure it's bungies, fault,because I didn't gameshare, I have the stuff downloaded, but it's not in game.
-
I got limited edition and pre oredered. Colheart. Limited edition stuff. Where is my kill tracker ghost???????
-
my friend didn;t buy the game and he game sharing with a friend and he gets the Pre-Order bonuses :)
-
Bearbeitet von fatzoe031: 9/20/2017 7:05:57 AMI got PS4, preordered from GameStop, not game sharing and still didn't get it. Any tips for me? I called or emailed everyone and no one knows what to do
-
Hi, I have a question. I tried to game share destiny 2 with someone who has a credit card. I got the game itself, but with no preorder bonuses. Can I buy the digital deluxe version on my account and still be able to get the preorder bonuses? Thanks.
-
Nice job man. So are you able to game-share properly now between the two accounts?