Hello guardian,
Please follow the link below to see the guided support page relating to this issue:
https://www.bungie.net/en/Help/Troubleshoot?oid=13657
If the troubleshooting steps on the page are unsuccessful then consider filling out a Missing Silver Contact Form which is located at the bottom of the page.
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None of those steps worked, i can't tell if I'm just being stupid but I couldn't see the ticket thing to report it missing? I just kept getting taken to different guides
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Just get your refund through PS. That ticket is utterly useless. All you get is a generic "sorry, we are aware of silver issues" copy/paste email and then you will never hear anything again and get zero resolution from Bungie.
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In the last section of the guide there is a little box that says "Contact Help" click on it and fill out the form.
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this does not work either