8 months of Bungie offering the worst customer service experience I have ever witnessed. For MONTHS nobody from Bungie updated this thread or our PM's. Bungie will receive no thanks from me, you guys are a horrible and the worst customer service team I've ever encountered. Scratch that, one would have to actually speak to customer service to make such a statement, we were never important enough to acknowledge. During this dreadful time my SO and I had to endure idiotic timing tricks taking up to 20 minutes to be able to play together until I eventually lost it and set up a 2nd router to my network in order to change her IP address and bypass this issue. I would point out that every other MMO I have played had either integrated customer service features, proper contact us options such as phone line, email or message boards THAT ARE MONITORED AND ANSWERED. Diablo 2, Diablo 3, Phantasy Star Online, Phantasy Star Universe, The Elder Scrolls Online, Warframe, Lineage and more... I absolutely love this game which is why I stuck around but it doesn't make it right...