Are you on a ps3/ xbox 360? If so those were cut off from b.net and can no longer use many of the utilities in the app
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Im mainly on ps4, was helpin dad on ps3, app and site worked fine yesterday for ps3 and ps4
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Yesterday was ironically the day ps3 and ps4 split, which is why you can't help your dad today on the ps3
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Well im right now signed into my ps4 playing, and my app is still useless to me, as is the site